RETURNS AND REFUNDS POLICY
Effective Date: 01/01/2025
Last Updated: 01/01/2025
Welcome to Manzil Learning. This Returns and Refunds Policy outlines the terms under which products and services purchased from our platform can be returned or refunded. This policy complies with applicable Indian laws, including the Consumer Protection Act, 2019.
1. ELIGIBILITY FOR RETURNS
- Physical products (goodies) purchased from Manzil Learning are eligible for returns within 7 days of delivery.
- The product must be unused, in original packaging, and in the same condition as received.
- Digital content, educational subscriptions, and courses are non-returnable unless proven to be defective or inaccessible.
- Custom or personalized products are not eligible for returns unless damaged or defective upon delivery.
2. PROCESS FOR RETURN REQUESTS
- To initiate a return, users must contact us at contact@manzillearning.com within the return period.
- Users must provide proof of purchase and photographic/video evidence in case of a damaged product.
- Once the request is approved, we will arrange for a pickup or provide instructions for return shipping.
3. REFUND POLICY
- Refunds will be processed once the returned product is received and inspected.
- Refunds will be issued to the original payment method within 7-10 business days of approval.
- Digital products and services are non-refundable except in cases of transaction errors or technical inaccessibility beyond our control.
- If a refund is delayed beyond the stipulated time, users may raise a complaint under the Consumer Protection Act, 2019.
4. EXCHANGE POLICY
- Exchanges are allowed for defective or damaged physical products.
- If a replacement is unavailable, users may opt for a full refund.
5. CANCELLATION POLICY
- Orders for physical goods can be canceled before shipment for a full refund.
- Digital services, subscriptions, or course enrollments can be canceled within 24 hours of purchase if no content has been accessed.
- Once a digital product is accessed, it is not eligible for cancellation.
6. EXCEPTIONS AND DISPUTES
- Manzil Learning reserves the right to refuse returns or refunds if the request does not comply with our policy.
- In case of disputes, resolution will be as per the Consumer Protection Act, 2019.
- Any legal disputes shall be subject to the jurisdiction of courts in Mumbai, India.
7. MODIFICATIONS TO POLICY
- We reserve the right to update this policy at any time, and continued use of our services constitutes acceptance of the revised policy.
8. CONTACT US
For any issues related to returns and refunds, reach out to us at contact@manzillearning.com.
By purchasing from Manzil Learning, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy.